FAQs

A Heritage is a theme that our products have so that players can represent their character choices physically. They’re a way of making a statement about who they are and who they are playing as.

Our plan, as Silverwood grows, is to release new Heritages and products as we work through the design process. When we release a new wood, we may release all our products in that wood or bring them in slowly across the range. We’ll advertise these ahead of time so you should know what to expect to make the right choice for you.

That completely depends on you! You can choose a Heritage that reflects your own ideals, that of your character, deck or army, or just because they look cool. As we grow we will add more and more Heritages so that you can customise further.

Again, this is entirely dependent on your preference for colour, grain, weight, etc. Another top tip is to research different wood grains, as our product photos tend to only be one product, but Ash on one Dice Tray might look completely different to another, so it’s a good idea to get an understanding of the variance on different woods.

When you buy real leather and real wood products you accept that they will age and develop character. Using sharp and heavy dice will accelerate this process quicker than lighter, softer-edge dice. However, this should not affect the way the product works and instead be purely aesthetic. So if you want to keep your purchase looking pristine for longer then you’d be better off not using sharp/ heavy dice, otherwise you should not have any major issues.

As for the lifespan of the dice, we can’t guarantee that fragile or brittle dice won’t be affected but if you feel they’re safe to roll on a normal table then they should be safe with our products.

We chose to use cow leather over faux leather, felt, etc. because we felt it was the most sustainable option for us to use. Rather than using plastic-based products, we went with a supplier that can reliably provide ethically sourced leather.

Yes!

Yes! In the UK, any order over £70 (including VAT) will automatically qualify for free shipping.
Outside the UK, any order over £80 will qualify! (Note: we don’t add the tax on orders outside the UK. )

If you’re in the UK, we’ll automatically add VAT. Outside of the UK, you are responsible for ensuring that your items adhere to the correct local taxes for imported goods. We ship through Royal Mail, who should add the your import taxes, although it is wise to check for your location.

If we have the product on the shelf, you should expect to receive it within two weeks. If we are making products on back order, then it may take a little longer.

If your purchase hasn’t arrived or isn’t correct, please get in touch with us and we will work to resolve your issue as soon as possible.

If your purchase arrives damaged then we will refund or replace it as per our refunds and returns policy. If, through the course of its life it gets damaged, feel free to get in touch and we’ll see what we can do to help.

Follow us on social media! Our primary channel is through Instagram @silverwoodgaminguk. You can also join our mailing list.